Privacy Policy

1.Introduction

Stride, a DBA of Goodwin Media LLC (“Company,” “we,” “us,” or “our”) operates Stride (the “Service”), a SaaS AI platform that integrates with and analyzes data from various third-party platforms including Shopify, Google Analytics, Meta Ads, and Google Ads to provide AI-powered insights and recommendations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2.Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, company name, billing information
• User Content: Any information you manually input into the Service
• Communications: Information from your correspondence with us

2.2 Information Collected Through Integrations

When you connect third-party services, we collect:

• Shopify Data: Store information, product catalogs, sales data, customer analytics, inventory levels, order history
• Google Analytics: Website traffic data, user behavior metrics, conversion data, audience demographics
• Meta Ads: Campaign performance, ad spend, audience insights, conversion metrics
• Google Ads: Campaign data, keyword performance, cost data, conversion tracking

2.3 Automatically Collected Information

• Usage Data: Features used, time spent, clicks, and navigation patterns
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3.How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our Service
• Generate AI-powered insights, recommendations, and predictions
• Improve and personalize your experience
• Process transactions and manage billing
• Send administrative communications
• Analyze usage patterns and optimize Service performance
• Detect and prevent fraud or security issues
• Comply with legal obligations

4.AI-Generated Content and Analysis

4.1 Data Processing

Our AI systems analyze your integrated data to provide insights and recommendations. This processing is automated and designed to identify patterns, trends, and opportunities.

4.2 Accuracy Disclaimer

AI-generated suggestions are based on data patterns and algorithms. While we strive for accuracy, recommendations are not guaranteed to be error-free or suitable for all business contexts.

5.Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in operating our Service
• Legal Requirements: If required by law or in response to valid legal process
• Business Transfers: In connection with merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you

6.Data Security

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication requirements
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7.Data Retention

We retain your information for as long as:

• Your account is active
• Necessary to provide our Services
• Required for legal, accounting, or reporting obligations

Upon account termination, we will delete or anonymize your data within 90 days, unless legally required to retain it.

8.Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Revoke third-party integrations
• Export your data in a portable format

9.Third-Party Services

Our Service integrates with third-party platforms. We are not responsible for the privacy practices of these services. We encourage you to review their privacy policies:

• Shopify Privacy Policy
• Google Privacy Policy
• Meta Privacy Policy

10.Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11.International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12.California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, used, shared, or sold.

13.Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

14.Contact Us

If you have questions about this Privacy Policy, please contact us at: